Refund & Cancellation Policy

1. Overview

At ZoPRE.com, we strive to provide high-quality hosting services that meet our customers' expectations. This Refund and Cancellation Policy outlines the terms and conditions regarding refunds and service cancellations.

By purchasing our services, you agree to the terms of this policy. Please read it carefully to understand your rights and obligations.

2. Refund Policy

We offer a money-back guarantee for most of our hosting services under the following conditions:

2.1 Cloud Hosting Plans

We offer a 24hrs of purchase money-back guarantee for our cloud hosting plans. If you are not satisfied with our services within the first 24hrs of your initial purchase, you may request a full refund of the hosting fees.

2.2 Domain Registration

Domain registration fees are non-refundable. Once a domain is registered, it cannot be canceled or refunded.

2.3 Add-on Services

Add-on services such as SSL certificates, dedicated IPs, and premium support are non-refundable once activated or provided.

3. Refund Exclusions

The following items are not eligible for refunds:

• Domain registration fees
• Setup fees
• Transfer fees
• SSL certificates
• Administrative fees
• Late or returned payment fees
• Services that have been used or consumed (e.g., bandwidth, storage)
• Renewals or extensions of existing services

Additionally, refunds will not be issued in the following circumstances:

• Violations of our Terms of Service or Acceptable Use Policy
• Requests made after the money-back guarantee period has expired
• Accounts suspended due to abuse or fraudulent activity
• Services purchased through special promotions or discounts that explicitly state they are non-refundable

4. How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your client area
2. Submit a support ticket with the subject "Refund Request"
3. Include your account information and reason for the refund
4. Our support team will review your request and respond within 48 hours

All refund requests must be submitted in writing through our support ticket system. Refunds will be processed using the original payment method whenever possible.

5. Refund Processing Time

Once approved, refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

6. Cancellation Policy

You may cancel your services at any time by following these steps:

1. Log in to your client area
2. Navigate to the "My Services" section
3. Select the service you wish to cancel
4. Click on the "Request Cancellation" button
5. Follow the prompts to complete the cancellation process

6.1 Cancellation Notice Period

To avoid being charged for the next billing cycle, you must cancel your service at least 7 days before the renewal date. Cancellations requested less than 7 days before the renewal date may still result in a charge for the next billing cycle.

6.2 Auto-Renewal

By default, our services are set to auto-renew. You can disable auto-renewal for any service through your client area. If you disable auto-renewal, your service will expire at the end of the current billing period unless you manually renew it. your service will expire at the end of the current billing period unless you manually renew it.

6.3 Data Retention After Cancellation

After cancellation, we will retain your data for a limited period before permanent deletion:

• Cloud Hosting: Data is retained for 3 days after service suspension
• Email Services: Data is retained for 3 days after service termination

We strongly recommend that you back up all your data before canceling any service. ZoPRE.com is not responsible for any data loss resulting from service cancellation.

7. Prorated Refunds for Cancellations

For services billed, we do not offer prorated refunds for mid-cycle cancellations. Your service will remain active until the end of the current billing period.

For services billed annually or on a multi-year basis, we do not offer prorated refunds

8. Service Upgrades and Downgrades

You may upgrade your service at any time. When upgrading, you will be charged the difference between your current plan and the new plan for the remainder of the billing cycle.

Downgrades are processed at the end of the current billing cycle. No refunds are issued for downgrades made in the middle of a billing cycle.

9. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. We will notify customers of any material changes via email or through a notice on our website.

10. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us at:

Email: [email protected]

Phone: +44 20 1234 5678

Address: onkOlo Limited 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ